Your can contact me, Fran, via email at the address firstname.lastname@example.org or using the form below. If you have any questions that are not answered below please get in touch. I’m excited to hear any questions, ideas or collaborations you might have! Looking forward to hearing from you.
Each second month we send out a box full of supplies which will give you everything you need to learn a new skill and create any number of finished pieces. Every new kit focusses on a different area of creativity. As well as including the physical materials you will receive an online course to teach you all the beginner skills right through to practical outcomes.
We also include an online community to share inspiration, ideas and creations with each other. It’s so much more than what’s in a box. It’s a new way of exploring your individual creativity.
We have two different ways to sign up to We Make Collective that we hope are accessible to a range of budgets. Our whole package including materials kits, online tutorials and community
We take all payments securely through Paypal and Paypal Subscriptions. We do not handle any of your payments directly or have access to your bank details.
You can unsubscribe at anytime! Each payment will be taken every two months from the day of the month you sign up. So if you signed up on the 15th of November the next payment will be taken on the 15th of January. Please cancel the subscription more than 24 hours prior to your payment date. You can find this by following these steps:
This will cancel your subscription. Alternatively email me email@example.com and I can do it for you!
If you would like to unsubscribe that’s fine! We’re still friends. You can unsubscribe easily by follow the instructions above or just email me and I can cancel payment. Make sure you unsubscribe or email me 24 hours before payment is due. You can check this following the instructions above and on the last page find “Initiated Date” which will tell you the date you will be billed.
“If the initial recurring payment falls on the 31st, PayPal eventually adjusts the billing cycle to the 1st of the month. If the initial recurring payment falls on the 29th or 30th, PayPal adjusts the billing cycle to the 1st of the month on the following February.” – Taken from Paypal documentation
SHIPPING IS FREE for our subscribers! If you choose to buy a one off kit then there is a charge of £5 for shipping. You can also add an optional track and sign service for £5 extra.
Due to the surprise nature of our themed kits we cannot refund non-faulty goods. We take great pride in our packaging and aim to deliver you a premier experience. In the unlikely occasion that your order arrives damaged or missing items, please email us at firstname.lastname@example.org. We will fix any mess-ups immediately.
Our kits are custom made and uniquely packaged. We are unable to accept returns of goods that are not in their original packaging.
We aim to process all returns within ten days. If you have any questions about the status of your return or how to return an item, please contact us at email@example.com
The shop is closed until further notice. Thank you all for your custom. I unfortunately cannot provide customer care to the standards I believe are needed right now. Dismiss